Interstate Mobile Repair
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Cookie Policy

Last updated: September 30, 2026

This Cookie Policy explains how Interstate Mobile Repair LLC ("we," "us," or "our") uses cookies and similar tracking technologies on interstatemobilerepair.com and our associated portals. By using our site, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They allow the site to recognize your device on return visits and remember certain information about your preferences and actions. Cookies cannot run programs or deliver viruses to your device. We also use similar technologies such as local storage, session storage, and pixel tags that function similarly to cookies. This policy covers all such technologies.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They enable core features such as user authentication, session management, and security. You cannot opt out of these cookies without disabling core functionality.

  • Session cookies — maintain your logged-in state across portal pages (BetterAuth).
  • CSRF tokens — protect against cross-site request forgery attacks.
  • Stripe cookies — required for secure payment processing.

2.2 Functional Cookies

These cookies remember your preferences and settings to provide a more personalized experience.

  • Theme / UI preferences — remembers portal display settings.
  • Notification preferences — stores your push notification opt-in status.

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our site so we can improve it. All analytics data is aggregated and anonymized where possible.

  • Google Analytics (GA4) — tracks page views, session duration, and user behavior.

2.4 Third-Party Service Cookies

Some features on our Platform rely on third-party services that may set their own cookies.

  • Stripe — payment processing. Stripe may set cookies to detect fraud and ensure secure transactions.
  • Twilio — SMS notifications. Twilio does not set browser cookies but processes phone numbers for message delivery.
  • Google Maps — used on our dispatch and location features. Google may set cookies when maps are loaded.
  • OpenAI — powers our AI chat assistant. Conversations may be processed by OpenAI's API.

3. How Long Do Cookies Last?

  • Session cookies — deleted when you close your browser.
  • Persistent cookies — remain on your device for a set period (typically 30 days to 2 years) or until you delete them.
  • Third-party cookies — duration is set by the third party and governed by their policies.

4. Your Choices & How to Opt Out

Most browsers allow you to refuse or delete cookies through their settings. Note that disabling cookies may affect the functionality of our Platform, including your ability to log in or complete payments. Some of our advertising partners may be members of the Network Advertising Initiative or the Digital Advertising Alliance. You can opt out of receiving web-based personalized ads from their member companies.

5. Changes to This Policy

We may update this Cookie Policy from time to time. We will notify you of significant changes by posting a notice on our website or by other means. The "Last updated" date at the top of this page indicates when the policy was last revised.

6. Contact Us

If you have questions about our use of cookies or this policy, contact us at:

Contact

Interstate Mobile Repair LLC

Email: support@interstatemobilerepair.com

Website: interstatemobilerepair.com