Cancellation & Refund Policy

1. Service Deposits

A non-refundable service deposit is required to confirm your service request and dispatch a provider to your location. The deposit amount is displayed at checkout before payment is collected. Deposits are processed securely through Stripe. The deposit is applied toward the total cost of your repair. If the final invoice is less than the deposit amount, the difference will be refunded to your original payment method within 5–10 business days.

2. Customer Cancellation

• Cancelled before provider dispatch: If you cancel your request before a provider has been dispatched and confirmed en route, you are eligible for a full refund of your deposit.
• Cancelled after provider dispatch (provider en route): If a provider has already been dispatched and is en route to your location, a cancellation fee of up to 50% of the deposit may be retained to compensate the provider for travel time and fuel.
• Cancelled after provider arrival: If you cancel after the provider has arrived at your location, the deposit is non-refundable. A trip charge may also apply.

3. Provider Cancellation

If a provider cancels or fails to arrive within the agreed timeframe and no alternative provider is dispatched, you will receive a full refund of your deposit within 5–10 business days. Interstate Mobile Repair will make reasonable efforts to dispatch an alternative provider before processing a refund.

4. No-Show Policy

If you are not present at the service location when the provider arrives and cannot be reached within 15 minutes of arrival, the job may be marked as a no-show.

• The deposit is non-refundable.
• A new service request and deposit will be required to reschedule.

5. Service Disputes & Warranty

If you are unsatisfied with the quality of work performed, you must notify Interstate Mobile Repair within 48 hours of job completion by submitting a report through your customer portal or emailing support@interstatemobilerepair.com. Refunds for completed work are evaluated on a case-by-case basis and are not guaranteed. Interstate Mobile Repair may, at its discretion, arrange for a provider to return and correct the issue at no additional charge before issuing any monetary refund. Parts installed by providers may carry a manufacturer warranty. Labor warranty terms vary by provider and will be disclosed on your invoice. Interstate Mobile Repair does not provide a platform-wide labor warranty.

6. Refund Processing

All approved refunds are returned to the original payment method used at checkout.

• Credit/debit card: 5–10 business days after approval.
• Stripe-processed payments: Timing is subject to Stripe's refund processing schedule.

7. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting Interstate Mobile Repair to resolve the issue, we reserve the right to dispute the chargeback and provide evidence of services rendered. Accounts with unresolved chargebacks may be suspended.

8. How to Request a Refund

To request a cancellation or refund:

• Log in to your customer portal at interstatemobilerepair.com/portal/customer.
• Navigate to your job and select "Report a Problem" or contact us directly.
• Email billing@interstatemobilerepair.com with your job ID and reason for the request.

9. Changes to This Policy

Interstate Mobile Repair reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

Contact

Billing questions: billing@interstatemobilerepair.com
General support: support@interstatemobilerepair.com